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COVID-19 Updates & Policy Question Response

Concorde remains here for you and your policyholders. We have years of experience working remotely! While many of our team members are working off-site, your underwriters and support team members remain a phone call away. Please know that if you send an email or reach a voicemail box, we are working diligently to get back to you as soon as possible. Here are helpful links to connect with us:

Submit a Request  Make a Payment  Team Directory

Policy & Billing Questions

Due to the ever-changing carrier announcements regarding COVID-19, we understand you will have questions regarding specific accounts. To better serve you and your policyholders, we ask you to submit any COVID-19 specific account questions to us by clicking one of the buttons below, depending on the policy type. The department manager will research the particular state/carrier changes to best answer your question.

Personal Lines & Program Policy Questions  Commercial & Farm/Ranch Policy Questions 

American Modern
Regarding American Modern policies, policyholders experiencing financial hardship can request to delay payments for 60-days without penalty by contacting their Customer Service Center at 800-543-2644.


As always, reach out and let us know how we can help.

We'll be here when you need us.